Terms and Conditions

Effective date: 18 August 2026

Welcome to Jyoti Luxe.

These Terms & Conditions govern your access to and use of www.jyotiluxe.com, including customer accounts, product enquiries, orders, payments, deliveries, reviews and other interactions with Jyoti Luxe.

Please read these Terms carefully before using the website or placing an order.

1. About Jyoti Luxe

The website is operated by:

Jyoti Luxe
A sole proprietorship of Manisha Singhal
GSTIN: 07AMMPS2791L1Z9
A381, Pocket A, Sarita Vihar
Delhi – 110076, India

Email: care@jyotiluxe.com
Phone/WhatsApp: +91 8698582110
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays

In these Terms:

“Jyoti Luxe”, “we”, “us” and “our” refer to the above business;
“website” refers to www.jyotiluxe.com;
“you”, “your”, “user” and “customer” refer to the person accessing the website or placing an order; and
“product” refers to jewellery or another item offered by Jyoti Luxe.

2. Acceptance of these Terms

By accessing the website, creating an account, submitting an order or purchasing a product, you agree to:

these Terms & Conditions;
the Privacy Policy;
Cancellation Policy;
Shipping Policy;
Return, Exchange & Refund Policy;
Product Disclaimer; and
Grievance Redressal Policy.

If you do not agree, please do not use the website or place an order.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract to place an order.

If you use the website or place an order on behalf of another person or organisation, you confirm that:

you have authority to act for them;
the information supplied is accurate; and
you may lawfully accept these Terms on their behalf.

Jyoti Luxe may request reasonable verification before accepting or fulfilling an order.

4. Website availability

Jyoti Luxe aims to keep the website accurate, secure and available. However, we do not guarantee uninterrupted or error-free access.

The website or a particular feature may be temporarily unavailable because of:

maintenance;
security updates;
technical problems;
payment-provider issues;
hosting or network disruption;
circumstances outside reasonable control; or
changes to our products or services.

Jyoti Luxe may modify, suspend or discontinue a website feature prospectively, subject to existing accepted orders and applicable law.

5. Customer accounts

Where customer accounts are available, you must:

provide accurate and current information;
maintain the confidentiality of your password;
restrict unauthorised access to your device or account;
update outdated contact and delivery information; and
notify Jyoti Luxe promptly of suspected unauthorised activity.

You are responsible for activity reasonably attributable to your account, except where it results from Jyoti Luxe’s failure to apply safeguards required by law.

Jyoti Luxe may request verification before changing:

account ownership;
registered contact details;
delivery addresses;
payment information; or
refund instructions.

6. Product range

Jyoti Luxe offers premium designer and celebration jewellery, including:

American Diamond jewellery;
gold-plated jewellery;
rhodium-plated jewellery;
Kundan jewellery;
bridal and semi-bridal jewellery;
Rajwadi and heritage jewellery;
earrings, necklaces, rings and bracelets;
mangalsutras;
chokers;
long haar sets; and
other jewellery and accessory sets.

Products may be handmade, hand-finished or produced in small batches.

7. Product descriptions

Jyoti Luxe takes reasonable care to display accurate:

product photographs and videos;
materials and plating;
stone information;
dimensions and approximate weight;
product inclusions;
prices;
care instructions; and
availability.

Product photographs, descriptions and specifications should be read together with the Product Disclaimer.

Minor handmade variations or modest differences caused by lighting and screen settings are not automatically defects. However, a product that materially differs from its listing may be eligible for a remedy under the Return, Exchange & Refund Policy.

8. American Diamond and plated jewellery

Unless a product page expressly states otherwise:

“American Diamond”, “AD” or “CZ” refers to simulated diamond-style stones, commonly cubic zirconia;
American Diamond does not mean natural, mined or laboratory-grown diamond;
“22K gold-plated” describes a gold-plated finish over the disclosed base metal and not a solid-gold product;
“rhodium-plated” describes a plated or rhodium-coloured finish and not a solid-rhodium product; and
Kundan may describe a design or setting style and does not automatically mean solid gold or natural gemstones.

Customers should review the Product Disclaimer before purchase.

9. Handmade variations

Products that are handmade or hand-finished may contain minor variations in:

polish;
plating tone;
stone placement;
texture;
symmetry;
dimensions;
weight; and
decorative finishing.

Such reasonable variations can be part of the product’s handmade character and are not automatically manufacturing defects.

10. Product care and longevity

Plating and jewellery finishes are not permanent. Their appearance and longevity depend on:

frequency of wear;
skin chemistry and perspiration;
water and humidity;
perfume and cosmetics;
sanitiser and chemicals;
impact and abrasion;
cleaning methods; and
storage.

Customers should follow all applicable care instructions.

“Beautifully Dressed, Unmistakably You” is Jyoti Luxe’s brand tagline. It is not a technical warranty, permanent anti-tarnish promise or guarantee that plating will remain unchanged indefinitely.

11. Skin sensitivity and safety

Unless supported by a specific tested product claim, Jyoti Luxe does not represent that its jewellery is:

allergy-free;
hypoallergenic;
nickel-free; or
suitable for every skin type.

Customers should discontinue use if irritation occurs and seek appropriate medical advice where necessary.

Jewellery may contain small parts, hooks, pins or pointed components. It is not a toy and should be kept away from babies and young children.

12. Product availability

Product availability may change without notice.

A product may become unavailable because of:

limited inventory;
stock discrepancies;
quality-check rejection;
damage before dispatch;
discontinuation; or
another operational reason.

If Jyoti Luxe cannot fulfil an order, we will notify the customer and refund any amount collected for the unfulfilled product.

13. Orders as an offer to purchase

The display of products on the website is an invitation to place an order and not a binding offer by Jyoti Luxe.

When you submit an order, you make an offer to purchase the selected product on these Terms.

An automated order confirmation:

acknowledges receipt of the order;
does not guarantee product availability; and
does not by itself constitute final acceptance.

Jyoti Luxe ordinarily accepts the order when:

the product is dispatched; or
we otherwise expressly confirm acceptance.

Where products are dispatched separately, each dispatched portion may be accepted separately.

14. Right to decline or cancel an order

Before acceptance or dispatch, Jyoti Luxe may decline or cancel an order for a legitimate reason, including:

stock unavailability;
failed or unverified payment;
an incomplete or unserviceable delivery address;
courier restrictions;
suspected fraud or unauthorised activity;
an obvious pricing or catalogue error;
legal or regulatory restrictions; or
inability to fulfil the order.

If Jyoti Luxe cancels an order, all amounts received for the cancelled order will be refunded.

15. Prices and currency

All website prices are displayed in Indian Rupees unless expressly stated otherwise.

Product prices may change prospectively without notice. A price change will not ordinarily affect an order already accepted by Jyoti Luxe.

Prices and checkout information will indicate:

product price;
applicable discounts;
shipping charges;
applicable taxes or whether they are included; and
total amount payable.

16. Taxes and invoices

Jyoti Luxe will issue an invoice in accordance with applicable tax and invoicing requirements.

Customers are responsible for providing accurate billing information. A request to change an invoice may be declined where the change is not legally or technically permitted after issuance.

17. Pricing and catalogue errors

Jyoti Luxe may correct an obvious error relating to:

price;
discount;
product description;
material;
dimensions;
availability; or
checkout calculation.

If an error materially affects the order, Jyoti Luxe may:

contact the customer for confirmation;
offer an appropriate alternative; or
cancel the affected product and issue a refund.

Jyoti Luxe will not substitute a materially different product without customer agreement.

18. Payment methods

At launch, Jyoti Luxe may accept:

supported credit and debit cards;
UPI; and
net banking.

Wallet payments are not supported at launch.

Payment is processed through third-party providers and may be subject to:

bank approval;
gateway availability;
transaction limits;
verification;
fraud checks; and
the provider’s applicable terms.

Never share your OTP, UPI PIN, CVV, card PIN or internet-banking password with Jyoti Luxe staff.

19. Cash on Delivery

Cash on Delivery is available only for selected serviceable pin codes.

COD availability may depend on:

pin-code serviceability;
courier availability;
order value;
previous delivery history; and
fraud or risk checks.

Where COD is offered:

a ₹200 advance is collected per order;
the advance is part of the order payment and not an additional fee;
the ₹200 is adjusted against the total order value; and
the remaining balance is collected at delivery.

If a COD order is refused or cannot be delivered because of customer-provided incorrect information or customer unavailability, the advance may be adjusted only against actual forward and return-to-origin costs, with any remaining balance refunded.

Repeated failed COD deliveries may lead to COD being restricted for future orders.

20. Cancellation

An order may be cancelled only before processing begins.

For this purpose, processing begins when Jyoti Luxe starts picking and packing the order.

A cancellation request is effective only after Jyoti Luxe confirms that:

picking and packing had not begun; and
the order has been cancelled in our system.

Once processing begins, cancellation is ordinarily unavailable.

Complete cancellation terms are provided in the Cancellation Policy.

21. Shipping and delivery

Jyoti Luxe ships only within India at launch.

Standard delivery estimates after dispatch are:

metro cities: approximately 3–5 business days; and
other serviceable Indian locations: approximately 5–8 business days.

Order processing ordinarily takes 1–2 business days and is separate from the delivery estimate.

Shipping charges are:

free for merchandise subtotals above ₹1,499; and
₹99 for merchandise subtotals of exactly ₹1,499 or below.

Delivery timelines are estimates and are not guaranteed for a particular wedding, festival, journey or event unless Jyoti Luxe accepts the commitment in writing.

Complete delivery terms are provided in the Shipping Policy.

22. International orders

International shipping is not active at website launch.

Jyoti Luxe does not currently accept website orders for delivery to the United States, Australia or another international destination.

International terms will be introduced before international sales become available.

23. Returns, exchanges and refunds

Jyoti Luxe considers return, exchange or refund claims where:

a product arrives damaged or defective;
the wrong product is received;
the product materially differs from its listing; or
a product or included accessory is missing.

Eligible delivery problems should ordinarily be reported within 48 hours after delivery with:

a continuous and unedited parcel-opening video;
clear photographs and videos;
the unused product with tags intact; and
original packaging and accessories.

Jyoti Luxe does not offer returns or exchanges merely because of a change of mind.

An approved customer may choose a replacement, exchange or refund, subject to availability, technical feasibility and successful inspection.

Complete terms are provided in the Return, Exchange & Refund Policy.

24. Refunds

Approved refunds are ordinarily initiated within 5–7 business days after the returned product passes inspection.

Prepaid-order refunds are issued to the original payment method.

Cash on Delivery refunds are issued to a verified Indian:

bank account; or
UPI ID.

Banks, card issuers and UPI applications may require additional time to credit the refund.

25. Reverse shipping

Jyoti Luxe handles reverse shipping only for approved brand-fault cases.

Where an approved location is serviceable, Jyoti Luxe may arrange reverse pickup. If pickup is unavailable, we may authorise a reasonable standard self-shipping method and reimburse its documented cost.

Unauthorised, premium or express self-shipping charges are not reimbursable.

26. Promotions and coupons

A promotion or coupon may have specific:

eligibility requirements;
duration;
minimum order value;
product exclusions;
redemption limits; and
other disclosed conditions.

A coupon or promotion:

cannot ordinarily be exchanged for cash;
cannot be combined with another offer unless expressly allowed;
may be rejected where it is duplicated, manipulated or fraudulently used; and
may be withdrawn prospectively.

Valid orders already accepted will be honoured unless cancellation is permitted by applicable law or these Terms.

Jyoti Luxe does not offer gift cards at launch.

27. Customer reviews and content

Customers may be permitted to submit:

reviews;
ratings;
photographs;
videos;
testimonials; and
other product-related content.

By submitting content, you confirm that:

it is truthful and based on genuine experience where represented;
you have the right to submit it;
it does not infringe another person’s rights;
it does not contain unlawful or misleading claims;
it does not disclose confidential personal data; and
it is not abusive, threatening, malicious or fraudulent.

You retain ownership of your original content.

You grant Jyoti Luxe a non-exclusive, worldwide and royalty-free licence to host, reproduce, format and display submitted content for operating and promoting Jyoti Luxe, subject to the Privacy Policy and any permissions presented at submission.

Jyoti Luxe may moderate or remove content for a legitimate reason but will not manipulate reviews to create a misleading overall impression.

28. Intellectual property

The Jyoti Luxe name, logo, website design, photographs, videos, product descriptions, graphics and other original content are owned by or licensed to Jyoti Luxe.

You may use the website only for lawful personal and non-commercial shopping purposes.

Without written permission, you must not:

copy or republish website content;
reproduce product photographs or videos;
use the Jyoti Luxe name or logo;
scrape or systematically extract website data;
sell or commercially exploit website content;
modify or reverse-engineer website features; or
create misleading associations with Jyoti Luxe.

Rights available under applicable law remain unaffected.

29. Third-party names and trademarks

A third-party designer, brand or trademark reference does not imply endorsement, sponsorship, collaboration or affiliation unless expressly confirmed.

Jyoti Luxe should not use a third-party designer or brand name—including “inspired” naming—in a manner that implies association without appropriate written authorisation and legal clearance.

30. Prohibited use

You must not use the website to:

commit fraud or make a false payment claim;
submit false return, refund or missing-item claims;
impersonate another person;
access another customer’s account;
interfere with website security;
introduce malware or harmful code;
scrape personal or commercial data without permission;
submit false or manipulated reviews;
infringe intellectual-property or privacy rights;
threaten or abuse customers or staff; or
violate applicable law.

Jyoti Luxe may restrict access or orders where reasonably necessary to protect customers, the website or the business.

31. Privacy and personal data

Jyoti Luxe processes personal data in accordance with the Privacy Policy.

Jyoti Luxe does not sell customers’ personal data for money.

Information may be shared with service providers where reasonably necessary for:

payment processing;
order fulfilment;
delivery;
customer support;
website hosting;
security;
analytics;
advertising measurement; or
legal compliance.

32. Marketing communications

At website launch:

there is no separate website marketing-consent checkbox;
there is no automated marketing-unsubscribe facility; and
promotional email, SMS or WhatsApp campaigns through the website are not active.

Acceptance of these Terms, creation of an account, submission of an enquiry or completion of a purchase does not constitute consent to optional promotional marketing.

If promotional marketing is introduced later, Jyoti Luxe will implement an appropriate consent process and a practical withdrawal, opt-out or suppression method before such campaigns begin.

Jyoti Luxe may continue sending essential transactional communications concerning orders, payments, delivery, refunds, accounts, support, grievances and security.

33. Cookies, analytics and advertising technologies

The website may use:

strictly necessary cookies;
Google Analytics or similar analytics;
Meta Pixel or similar advertising technologies; and
other website-performance or security tools.

Where consent is required, non-essential analytics and advertising technologies should not be activated until the customer makes an affirmative choice through the website’s cookie controls.

Further information is available in the Privacy Policy.

34. Third-party services and links

The website may rely on payment gateways, couriers, hosting providers, analytics platforms, messaging services and other third parties.

Third-party websites and services may be governed by their own terms and privacy policies.

Jyoti Luxe is not responsible for an independent third party’s unrelated website or content. However, this clause does not remove responsibility that applicable law assigns to Jyoti Luxe for providers engaged to fulfil a customer order.

35. No general warranty

Jyoti Luxe does not provide a general product warranty unless a specific warranty is expressly stated on the relevant product page, invoice or written communication.

Repair, replating or restoration support may be considered case by case depending on the product, condition, component availability and technical feasibility.

This does not limit statutory remedies for a defective, deficient, spurious or materially misdescribed product.

36. Disclaimer of warranties

To the extent permitted by law, Jyoti Luxe does not guarantee that:

website access will always be uninterrupted;
every product will remain continuously available;
photographs will display identically on every device;
plating will remain unchanged indefinitely;
every product will be suitable for every skin type;
delivery will occur by a particular event date; or
a customer will have the same personal styling experience as another customer.

Nothing in these Terms excludes a guarantee or representation that cannot legally be excluded.

37. Limitation of liability

To the extent permitted by applicable law, Jyoti Luxe will not be liable for:

indirect or consequential loss that was not reasonably foreseeable;
loss caused solely by customer misuse;
loss caused by incorrect customer-provided information;
damage caused by failure to follow product-care instructions;
an independent event outside reasonable control; or
loss unrelated to the affected order or website service.

Where liability may lawfully be limited, Jyoti Luxe’s aggregate direct liability arising from a particular order will ordinarily not exceed the amount paid for that order.

This limitation does not apply to:

fraud;
wilful misconduct;
gross negligence;
death or personal injury caused by negligence;
breach of confidentiality or data-protection duties where limitation is prohibited; or
any consumer right or liability that cannot lawfully be excluded or limited.

38. Customer responsibility and indemnity

You are responsible for loss reasonably caused by your:

fraudulent conduct;
unlawful website use;
infringement of another person’s rights;
unauthorised content; or
material breach of these Terms.

To the extent permitted by law, you agree to indemnify Jyoti Luxe against a third-party claim directly arising from such conduct.

This provision does not make a customer responsible for Jyoti Luxe’s fault and does not impose an unfair penalty.

39. Events outside reasonable control

Neither party is responsible for delay or failure caused by an event outside reasonable control, including:

natural disaster;
severe weather;
epidemic;
government restriction;
strike;
riot or civil disturbance;
war;
cyberattack;
network outage;
courier disruption; or
public emergency.

The affected party will take reasonable steps to reduce the impact.

This provision does not remove a cancellation, refund or other remedy required by law where performance becomes impossible or is unreasonably delayed.

40. Suspension or termination

You may stop using the website and request account closure, subject to information Jyoti Luxe must lawfully retain.

Jyoti Luxe may suspend or terminate an account or restrict ordering for:

fraud;
repeated false claims;
security risk;
unlawful use;
abusive conduct;
repeated failed COD deliveries; or
material breach of these Terms.

Notice will be provided where reasonably appropriate.

Provisions relating to payment, refunds, intellectual property, liability, disputes and lawful data retention continue where intended to survive termination.

41. Grievance redressal

Customers should first contact Jyoti Luxe for assistance.

The designated Grievance Officer is:

Manisha Singhal
Grievance Officer, Jyoti Luxe
A381, Pocket A, Sarita Vihar
Delhi – 110076, India

Email: care@jyotiluxe.com
Phone/WhatsApp: +91 8698582110

Jyoti Luxe will acknowledge a consumer grievance within 48 hours and will endeavour to resolve it within one month from receipt.

Further information is provided in the Grievance Redressal Policy.

42. Governing law and jurisdiction

These Terms are governed by the laws of India.

Subject to any mandatory consumer-forum or statutory right to bring proceedings elsewhere, courts in Delhi will have exclusive jurisdiction over disputes arising from these Terms or website orders.

The parties should first attempt good-faith resolution through Customer Support and the Grievance Redressal Policy.

Nothing prevents a consumer from approaching:

the National Consumer Helpline;
the appropriate Consumer Commission; or
another competent authority.

43. Changes to these Terms

Jyoti Luxe may update these Terms prospectively to reflect changes in:

law or regulatory guidance;
website features;
products;
payment methods;
shipping operations;
privacy practices; or
business requirements.

The current version will be published with an updated effective date.

Changes will not retrospectively reduce rights relating to an order already accepted unless the customer agrees or applicable law requires the change.

44. Severability

If a provision of these Terms is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

45. No waiver

A delay or failure by Jyoti Luxe to enforce a provision does not waive the right to enforce it later.

A waiver is effective only where it is clearly communicated by an authorised representative.

46. Entire agreement

These Terms, the order details and the policies incorporated by reference form the agreement governing website use and purchase from Jyoti Luxe.

They do not exclude:

an express written representation made by Jyoti Luxe;
an applicable product guarantee; or
a right that cannot legally be excluded.

47. Contact us

For questions concerning these Terms, contact:

Jyoti Luxe
A381, Pocket A, Sarita Vihar
Delhi – 110076, India

Email: care@jyotiluxe.com
WhatsApp only: +91 967778011
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.