We understand the excitement of waiting for your jewellery.

Most ready-to-ship orders are processed within 1–2 business days. After dispatch, estimated delivery generally takes:

• 3–5 business days for Delhi NCR and major metro cities
• 5–7 business days for other urban locations
• 7–10 business days for remote locations

Delivery may occasionally take longer because of courier operations, weather, public holidays, remote locations or other circumstances beyond our control. If the tracking has not updated for an unusual period, contact us with your order number, and we will help you check the shipment status.

As soon as your order is shipped, you will receive a tracking link through email, SMS or WhatsApp.

Tracking updates may take up to 24–48 hours to appear after dispatch. If the expected delivery date has passed or the tracking has not moved for an unusual period, contact us with your order number at care@jyotiluxe.com or WhatsApp us at +91 96677 78011.

Yes, you may request a cancellation or modification before the order is processed.

Please contact us as quickly as possible and share:

• Your order number
• Registered phone number
• The change or cancellation required

Once an order has been handed over to the courier, it may no longer be possible to cancel or change it.

Address, product or quantity changes are not guaranteed after order processing has started. If the order has already been dispatched, the applicable Return, Exchange & Refund Policy will apply after delivery.

Please do not worry. Contact us preferably within 48 hours of delivery, and we will help you investigate the issue.

Send us:

• Your order number
• one continuous parcel-opening video, if available;
• clear photographs and videos showing the concern;
• photographs of the outer and inner packaging and shipping label; and
• details of any missing item or accessory.
• A short explanation of the issue

An unboxing video is recommended because it helps us verify missing-item and transit-damage claims, but its absence will not automatically reject a genuine complaint.

Keep the product unused with its tags, original packaging and accessories intact. After reviewing and approving the claim, we will offer the applicable remedy in accordance with our Return, Exchange and Refund Policy. Jyoti Luxe will arrange reverse shipping in verified brand-fault cases.

Eligible products may be returned or exchanged within 7 calendar days of delivery, provided they are:

• Unused and unworn
• Returned with their original tags and packaging
• Free from perfume, cosmetics, moisture or signs of use
• Returned with every part of the original set

For hygiene reasons, earrings, ear cuffs, nose pins and similar pierced jewellery cannot be returned only because of a change of mind. However, they may still qualify for a remedy if they arrive damaged, defective, incorrect or materially different from their description.

A reverse-pickup charge of ₹99 may be deducted for a preference-based return. Jyoti Luxe will bear reasonable return costs where we supplied a damaged, defective or wrong product.

After the returned product reaches us, it will normally be inspected within 3 business days.

Once the refund is approved, it will generally be initiated within 5–7 business days.

For prepaid orders, the refund will ordinarily be sent to the original payment method. For Cash on Delivery orders, the refund may be processed through UPI or bank transfer after the required details are verified.

Your bank or payment provider may take additional time to reflect the amount after we initiate the refund.

We will never ask for your card PIN, CVV, UPI PIN, internet-banking password or OTP to process a refund.

We make every reasonable effort to show the product accurately through clear photographs, videos, measurements and model images.

However, minor differences may occur because of:

• Screen brightness and colour settings
• Studio or natural lighting
• Handcrafted or hand-finished details
• Small variations in stones, beads or oxidised finish
• Camera angle and model proportions

Before ordering, please check the product’s written dimensions and approximate weight rather than judging its size only from photographs.

If you prefer lightweight jewellery or have sensitive ears, review the weight and material information on the product page or contact us before placing your order. We will help you choose a design that is more suitable for your comfort.

Absolutely. Choosing the right jewellery should feel exciting, not confusing.

Share your occasion, outfit colour, neckline and preferred jewellery style through WhatsApp. If possible, include a photograph of your outfit. The Jyoti Luxe team will help you shortlist pieces that make you feel beautifully dressed without overwhelming your look.

Jyoti Luxe offers premium designer jewellery for weddings, festivals, parties and other important celebrations. Our collections include American Diamond jewellery, Kundan jewellery, earrings, rings, bracelets, necklaces, chokers, mangalsutras and jewellery sets in gold-plated or rhodium-plated finishes.

Materials, stones, plating and dimensions may vary by design. Please review the individual product page for the exact details of the piece you are considering.

Our jewellery is selected for its premium appearance, refined finish and lasting beauty. However, gold and rhodium plating are surface finishes, so their life depends on how frequently the jewellery is worn, your skin chemistry and how it is cared for.

The jewellery is not presented as permanently tarnish-proof or waterproof. To protect its finish:

• keep it away from water, perfume and chemicals;
• remove it before bathing, swimming, exercising or sleeping;
• wipe it gently after wearing; and
• store every piece separately in a clean, dry pouch or box.

Thoughtful care can make a meaningful difference to how long your jewellery retains its beauty.

We make every effort to present product colours, shine, size and details as accurately as possible. However, slight differences may appear because of lighting, photography, screen settings or the handmade nature of certain designs.

Please check the product description, dimensions and available photographs before ordering. If you would like greater clarity, contact us before purchase and request a close-up photograph or video of the available piece.

Orders are normally processed within 1–2 business days after order and payment confirmation.

Estimated delivery within India is:

• Metro cities: 3–5 business days
• Other Indian locations: 5–8 business days

Shipping is free on orders of ₹1,499 or above. A shipping charge of ₹99 applies to orders below ₹1,499.

Tracking details will be shared after dispatch. Delivery times are estimates and may be affected by the destination, courier operations, public holidays, weather or other circumstances beyond our control.

Jyoti Luxe currently ships within India. International shipping to the USA and Australia is not active at website launch.

Cash on Delivery is available for selected Indian pin codes and is subject to courier availability.

A ₹200 advance payment per order is required to confirm a COD order. The remaining amount is payable at delivery. The advance helps us reserve, prepare and dispatch your selected jewellery securely.

If COD is unavailable for your pin code, you can complete the purchase using UPI, cards or net banking. 

You may request cancellation or an order change only before processing begins. Processing is considered to have started once picking and packing begins.

Contact Jyoti Luxe as soon as possible with your order number. Once picking and packing has started, cancellation or modification may no longer be possible.

For complete conditions, please refer to the website’s Cancellation Policy.