Shipping Policy

Effective date: 18 August 2026

This Shipping Policy applies to orders placed through www.jyotiluxe.com.

Jyoti Luxe currently accepts and ships website orders only within India.

1. Shipping area

Jyoti Luxe delivers to selected serviceable pin codes within India.

Delivery availability depends on:

• courier coverage;
• delivery location;
• payment method;
• order value;
• product availability;
• operational restrictions; and
• applicable courier or security checks.

Entering an address at checkout does not guarantee serviceability. If an order cannot be delivered to the selected pin code, Jyoti Luxe will contact the customer and refund any amount collected for the unfulfilled order.

2. International shipping

International shipping is not active at website launch.

Jyoti Luxe does not currently accept website orders for delivery to:

• the United States;
• Australia; or
• any other international destination.

International orders, delivery timelines, duties, taxes and returns will be covered by a separate or updated policy before international shipping is introduced.

3. Order-processing time

Orders are ordinarily processed within 1–2 business days after:

• successful payment confirmation; or
• confirmation of the ₹200 Cash on Delivery advance, where COD is available.

Business days are Monday to Saturday, excluding public holidays and days when Jyoti Luxe or the relevant courier service is not operational.

For the purposes of the Cancellation Policy, order processing begins when Jyoti Luxe starts picking and packing the order.

An order may be cancelled only before picking and packing begins.

4. Possible processing delays

Processing may take longer during:

• festivals and high-volume sale periods;
• public holidays;
• inventory verification;
• product quality checks;
• payment verification;
• suspected fraud or security review;
• technical disruption;
• courier restrictions; or
• circumstances outside Jyoti Luxe’s reasonable control.

If Jyoti Luxe cannot fulfil the order within a reasonable time, the customer will be informed and offered the available options, which may include cancellation and refund.

5. Estimated delivery time

Estimated delivery times begin after the order has been dispatched:

Delivery location	Estimated delivery time
Metro cities	Approximately 3–5 business days
Other serviceable Indian locations	Approximately 5–8 business days

Processing time of 1–2 business days is separate from the above delivery estimates.

These timelines are estimates and not guaranteed delivery commitments.

6. Shipping charges

Standard shipping within India is calculated on the merchandise subtotal after discounts:

• Orders above ₹1,499: Free standard shipping
• Orders of exactly ₹1,499 or below: ₹99 standard shipping charge

Any applicable shipping charge will be displayed before the customer confirms payment.

Jyoti Luxe will not add a paid shipping service through a pre-selected option without appropriately disclosing it to the customer.

7. Payment methods

Jyoti Luxe may accept the following payment methods at launch:

• supported credit and debit cards;
• UPI; and
• net banking.

Wallet payments are not supported at launch.

Payment availability may depend on the payment gateway, transaction amount, bank systems and security checks.

8. Cash on Delivery

Cash on Delivery is available only for selected serviceable pin codes.

The availability of COD may depend on:

• delivery pin code;
• courier availability;
• order value;
• previous delivery history; and
• fraud or risk checks.

Where COD is available:

• a ₹200 advance is collected per order;
• the advance is part of the order payment and not an additional fee;
• the ₹200 is adjusted against the total order amount; and
• the remaining balance is collected at delivery.

The COD advance is governed by the Cancellation Policy if the order is cancelled, refused or returned to origin.

9. Order confirmation and dispatch

After an order is placed, Jyoti Luxe may send communications relating to:

• payment or COD advance confirmation;
• order processing;
• dispatch;
• courier details;
• tracking;
• delivery attempts; and
• delivery confirmation.

An automated order confirmation acknowledges receipt of the order. It does not necessarily mean that the order has been finally accepted or dispatched.

Jyoti Luxe may contact the customer if additional payment, address or order verification is required.

10. Courier partners

Jyoti Luxe may use:

• Shiprocket;
• Delhivery;
• Blue Dart; and
• other suitable courier or logistics providers.

Mentioning a particular courier does not guarantee that the same provider will handle every order. Courier selection depends on serviceability, package requirements, location and operational factors.

11. Tracking information

Tracking information will ordinarily be sent to the registered email address, mobile number or WhatsApp number after dispatch.

Tracking events are supplied by the courier and may not update immediately.

A temporary delay in tracking does not necessarily mean that the parcel has not moved. Customers may contact Jyoti Luxe if tracking remains unavailable or unchanged for an unreasonable period.

12. Delivery attempts

Courier partners may make a limited number of delivery attempts.

The courier may contact the customer to:

• confirm availability;
• locate the address;
• request a delivery landmark;
• verify a delivery instruction; or
• arrange another permitted attempt.

The customer should remain available at the registered phone number and ensure that an authorised person can receive the parcel.

Jyoti Luxe cannot guarantee delivery at a particular time of day.

13. Correct delivery information

Customers must provide:

• complete recipient name;
• accurate delivery address;
• correct pin code;
• reachable mobile number;
• relevant building, floor or flat details; and
• a useful landmark where necessary.

Jyoti Luxe is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated customer-provided information, except to the extent required by law.

14. Address changes

An address-correction request must be submitted before picking and packing begins.

Once processing or dispatch has begun:

• an address change may not be possible;
• courier approval may be required;
• delivery may be delayed; and
• actual additional shipping charges may apply.

Jyoti Luxe will not redirect a parcel where doing so creates a fraud, payment or delivery risk.

15. Failed delivery and return to origin

A parcel may be returned to origin if:

• the customer refuses delivery;
• the recipient remains unavailable after reasonable attempts;
• the address is incorrect or incomplete;
• the location is inaccessible or unserviceable;
• the customer cannot be contacted;
• the COD balance is not paid; or
• delivery cannot be completed for another courier-verified reason.

If the customer requests re-shipping after a customer-caused failed delivery, payment of the actual additional shipping cost may be required before re-dispatch.

16. COD refusal and return-to-origin costs

Where a COD order is refused or cannot be delivered because the customer:

• remains unavailable after reasonable attempts;
• provides an incorrect or incomplete address;
• refuses to pay the COD balance; or
• otherwise prevents delivery,

Jyoti Luxe may adjust the ₹200 COD advance only against the actual forward-shipping and return-to-origin costs incurred.

If the advance exceeds the actual costs, the remaining balance will be refunded to a verified Indian bank account or UPI ID.

Repeated refused or failed COD deliveries may result in Cash on Delivery being restricted for future orders. Prepaid ordering may remain available, subject to verification and applicable law.

17. Delivery delays

Delivery may be delayed because of:

• severe weather;
• natural disasters;
• festivals or courier congestion;
• strikes or transport disruption;
• local restrictions;
• public emergencies;
• government action;
• security incidents;
• road closures;
• network or technical outages;
• incorrect address information;
• recipient unavailability; or
• another event outside reasonable control.

Jyoti Luxe will make reasonable efforts to assist with tracking and courier follow-up but cannot control every stage of third-party courier operations.

18. Weddings, festivals and fixed event dates

Customers should order sufficiently early for weddings, festivals, travel, gifting or another time-sensitive event.

Jyoti Luxe does not guarantee delivery by a particular event date unless it has expressly accepted that commitment in writing.

A courier delay does not automatically create a right to compensation. However, any remedy required by applicable consumer law remains available, including where goods are not delivered within an expressly agreed or reasonable period.

19. Split shipments

A multi-product order may be dispatched in more than one parcel because of:

• product availability;
• packaging requirements;
• quality checks;
• warehouse operations; or
• courier restrictions.

The customer will not be charged an additional standard shipping fee merely because Jyoti Luxe divides an order into separate shipments after checkout.

Different parcels may arrive on different dates.

20. Tampered or visibly damaged parcels

If a parcel appears open, crushed, torn or visibly tampered with:

1. photograph or record the parcel before opening, where possible;
2. ensure that the shipping label is visible;
3. record a continuous and unedited parcel-opening video;
4. preserve all packaging and labels; and
5. report the problem to Jyoti Luxe within 48 hours after delivery.

If the courier permits recording a delivery remark, request that visible damage or tampering be noted.

21. Damaged, wrong or missing products

Report the following within 48 hours after delivery:

• damaged or defective product;
• wrong product;
• product materially differing from its listing; or
• missing product or included accessory.

The claim will be handled under the Return, Exchange & Refund Policy.

Please retain:

• the complete shipping packaging;
• shipping label;
• continuous unboxing video;
• photographs and videos;
• product tags; and
• all accessories and components.

22. Lost parcels

If tracking indicates that a parcel may be lost, Jyoti Luxe will raise an investigation with the courier.

The customer may be asked to confirm:

• that the parcel was not received;
• whether another household member or authorised person received it;
• whether the courier contacted the customer; and
• whether a delivery confirmation appears inaccurate.

Where the courier confirms that the parcel is lost before valid delivery, Jyoti Luxe will provide an appropriate replacement or refund, subject to stock availability and applicable law.

23. Incorrect delivery confirmation

If tracking shows “delivered” but the parcel has not been received, contact Jyoti Luxe as soon as possible.

Customers should first check with:

• family or household members;
• building reception or security;
• neighbours;
• office reception; and
• any person authorised to receive the parcel.

Jyoti Luxe will raise a courier investigation where appropriate. The outcome will depend on delivery records, proof of delivery and the surrounding circumstances, subject to applicable consumer rights.

24. Delivery and transfer of risk

For consumer orders, responsibility for accidental loss or damage ordinarily passes to the customer when the parcel is delivered to:

• the customer;
• the named recipient; or
• another person authorised by the customer to receive it.

Risk does not ordinarily pass merely because the order has been dispatched.

This provision remains subject to investigation where there is an unauthorised safe drop, incorrect delivery or another disputed delivery event.

25. Shipping-charge refunds

The original standard shipping charge will ordinarily be refunded where:

• an order is successfully cancelled before processing begins;
• Jyoti Luxe cancels the complete order;
• the complete order is returned for an approved product, packing or transit fault; or
• applicable law requires the refund.

Where only one product in a multi-product order is affected, the original order-level shipping charge is not ordinarily refundable unless required by law.

Authorised reverse-shipping charges for approved brand-fault cases are handled under the Return, Exchange & Refund Policy.

26. Contact us

For shipping, tracking or delivery assistance, contact:

Jyoti Luxe
A381, Pocket A, Sarita Vihar
Delhi – 110076, India

Email: care@jyotiluxe.com
WhatsApp only (No phone call): +91 9667778011
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.

Please keep your order number available when contacting us.

27. Consumer rights

Nothing in this Shipping Policy limits any right or remedy that cannot lawfully be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable Indian law.