Privacy Policy - Jyoti Luxe

Effective date: 18 August 2026

Jyoti Luxe respects your privacy and is committed to handling personal data fairly, transparently and securely.

This Privacy Policy explains how Jyoti Luxe collects, uses, stores, shares and protects personal data when you visit www.jyotiluxe.com, create an account, place an order, submit a review, contact us or otherwise interact with our services.

1. About Jyoti Luxe

The website is operated by:

Jyoti Luxe
A sole proprietorship of Manisha Singhal
GSTIN: 07AMMPS2791L1Z9
A381, Pocket A, Sarita Vihar
Delhi – 110076, India

Email: care@jyotiluxe.com
Phone/WhatsApp: +91 8698582110

For applicable data-protection purposes, Jyoti Luxe determines why and how personal data collected through the website is processed.

2. Scope of this policy

This policy applies when you:

browse the Jyoti Luxe website;
search for or view products;
create or use a customer account;
place, pay for or cancel an order;
request a return, exchange or refund;
contact us through email, phone, WhatsApp or website chat;
submit a grievance;
provide a review, rating, photograph or video;
interact with our advertisements; or
otherwise communicate with Jyoti Luxe.

Third-party websites, applications and services linked from our website are governed by their respective privacy policies.

3. Personal data we may collect

3.1 Identity and contact information

We may collect:

full name;
email address;
mobile or telephone number;
billing address;
delivery address;
city, state and pin code; and
account or customer identifiers.

3.2 Account information

If customer accounts are available, we may collect:

login credentials in protected form;
saved addresses;
account preferences;
wish lists or saved products;
order history; and
account activity.

You are responsible for maintaining the confidentiality of your account credentials.

3.3 Order and transaction information

We may collect:

products viewed, selected or purchased;
order number and order value;
invoices and applicable GST information;
payment method and payment status;
Cash on Delivery advance information;
shipping and delivery status;
cancellation, return, exchange and refund history; and
customer-support and grievance records.

3.4 Payment information

Payments may be processed through third-party payment gateways, banks or financial-service providers.

Jyoti Luxe may receive:

the payment method used;
transaction status;
payment reference number;
masked payment details; and
limited payment tokens provided by the payment processor.

Jyoti Luxe does not intend to collect or store complete card numbers, CVVs, UPI PINs, OTPs or internet-banking passwords.

Wallet payments are not supported at launch.

3.5 Communications and customer-support information

When you contact us, we may collect:

emails and contact-form submissions;
phone and WhatsApp communications;
website-chat conversations;
questions, feedback or complaints;
photographs and videos;
parcel-opening or unboxing videos;
return and refund evidence; and
records of our responses.

Calls or conversations will not be recorded unless you are informed and such recording is legally permitted.

3.6 Reviews and customer content

If you submit a review, rating, photograph, video or testimonial, we may collect:

the content submitted;
your display name;
the relevant product or order;
the date of submission; and
information required to verify that the review relates to a genuine purchase or experience.

Content approved for public display may be visible to other website visitors.

3.7 Device, cookie and website-usage information

We may automatically collect:

IP address;
browser type and version;
device type and operating system;
device or advertising identifiers;
approximate location inferred from your IP address;
referral source;
website pages and products viewed;
dates and times of visits;
clicks and website interactions;
session and diagnostic information; and
cookie or consent preferences.

4. How we collect personal data

We may collect personal data:

directly from you;
automatically through the website, cookies, pixels and server logs;
from payment gateways and financial-service providers;
from couriers and shipping aggregators;
from website hosting and technology providers;
through WhatsApp or website-chat services;
from analytics and advertising platforms;
from fraud-prevention or security providers; and
through your interactions with Jyoti Luxe advertisements or social-media pages.

Information received from a third party is handled in accordance with this policy and applicable law.

5. How we use personal data

Jyoti Luxe may use personal data:

to create and manage customer accounts;
to authenticate users and protect accounts;
to confirm, process, pick, pack and dispatch orders;
to verify payments and COD advances;
to deliver products to selected serviceable pin codes;
to send order, payment, delivery and refund updates;
to process cancellations, returns, exchanges and refunds;
to provide customer support;
to investigate complaints and grievances;
to verify damaged, defective, wrong or missing-product claims;
to issue invoices and maintain accounting records;
to prevent fraud, payment misuse and unauthorised activity;
to operate, secure and troubleshoot the website;
to understand website performance and customer journeys;
to measure advertising effectiveness where lawfully permitted;
to moderate and display customer reviews;
to improve products, website functionality and customer service;
to comply with legal, tax, accounting and regulatory obligations; and
to establish, exercise or defend legal claims.

We will not process personal data for a materially different purpose without providing appropriate notice and obtaining consent where required.

6. Information necessary to provide our services

Certain personal data is required to:

create an account;
verify a customer;
process payment;
issue an invoice;
deliver an order;
provide customer support; or
process a cancellation, return or refund.

You may choose not to provide personal data. However, Jyoti Luxe may be unable to provide the relevant service where the information is reasonably necessary to complete it.

7. Consent and customer choices

Where processing relies on consent, the consent should be:

free;
specific;
informed;
unconditional;
unambiguous; and
expressed through clear affirmative action.

Withdrawal of consent should be as easy as giving it. Withdrawal does not affect processing lawfully completed before the withdrawal.

Jyoti Luxe may continue processing information where necessary to:

fulfil an existing order;
provide a service requested by the customer;
issue an invoice or refund;
prevent fraud or security misuse;
comply with law; or
establish or defend a legal claim.

8. Current promotional-marketing position

At website launch, Jyoti Luxe does not provide:

a separate website marketing-consent checkbox; or
an automated marketing-unsubscribe facility.

Therefore:

accepting the Terms & Conditions;
creating an account;
submitting an enquiry; or
completing a purchase

will not be treated as consent to receive optional promotional marketing.

Promotional email, SMS or WhatsApp campaigns through the website are not active at launch.

If Jyoti Luxe introduces promotional marketing later, it will first implement an appropriate consent process and a practical withdrawal, opt-out or suppression method. This Privacy Policy will be updated where necessary before such campaigns are activated.

Jyoti Luxe may continue sending essential non-promotional communications relating to:

account security;
order confirmation;
payment or COD advance;
processing and dispatch;
delivery;
cancellation;
returns, exchanges and refunds;
customer support;
grievances;
product safety; and
important policy or service changes.

9. Cookies and similar technologies

Cookies are small files or identifiers placed on a device to operate website functions, remember preferences and understand website usage.

9.1 Strictly necessary cookies

These may be used for:

website security;
checkout and cart functions;
account authentication;
fraud prevention;
session management; and
saving essential customer preferences.

Disabling necessary cookies may prevent parts of the website from functioning correctly.

9.2 Analytics technologies

Jyoti Luxe may use Google Analytics or similar services to understand:

website traffic;
page and product performance;
customer journeys;
general location and device information; and
technical or usability problems.

9.3 Advertising technologies

Jyoti Luxe may use Meta Pixel or similar advertising technologies to:

measure advertisement performance;
understand interactions with campaigns;
create advertising audiences; and
display more relevant advertisements.

9.4 Cookie consent

Where consent is required, non-essential analytics and advertising technologies should not be activated until you make an affirmative choice through the website’s cookie banner or preference tool.

Rejecting optional cookies should be as accessible as accepting them. Where available, you may change your choice using the cookie-settings link.

You may also delete or block cookies through your browser settings, although some website functions may then operate differently.

10. When we share personal data

Jyoti Luxe may share personal data only where reasonably necessary with the following categories of recipients.

10.1 Payment providers

Information may be shared with payment gateways, banks and payment-security providers to:

process transactions;
verify payments;
collect COD advances;
prevent fraud; and
issue refunds.

10.2 Couriers and logistics providers

Information such as your name, address, mobile number and order details may be shared with:

Shiprocket;
Delhivery;
Blue Dart; and
other suitable courier or fulfilment providers.

This information is used to dispatch, track and deliver orders or arrange authorised reverse pickups.

10.3 Website and technology providers

Information may be shared with providers supporting:

website hosting;
cloud storage;
customer accounts;
security;
website chat;
customer support;
email and SMS systems;
analytics; and
advertising measurement.

10.4 Professional advisers

Information may be shared with accountants, auditors, insurers, advocates or other professional advisers where reasonably necessary.

10.5 Government and legal authorities

Information may be disclosed where required or legally justified in connection with:

a court order;
law-enforcement request;
tax or regulatory obligation;
investigation of fraud;
protection of legal rights; or
prevention of harm.

10.6 Business reorganisation

If Jyoti Luxe undergoes a genuine sale, transfer, merger or business reorganisation, relevant information may be disclosed to advisers or a successor subject to appropriate confidentiality and legal safeguards.

11. No sale of personal data

Jyoti Luxe does not sell customers’ personal data for money.

Information shared with payment providers, couriers, website vendors, analytics providers or professional advisers is shared only for legitimate operational, legal or service-related purposes.

12. Cross-border processing

Some website, analytics, advertising, cloud, messaging or technology providers may process information outside India.

Where this occurs, Jyoti Luxe will use such providers subject to applicable Indian data-protection law, reasonable contractual safeguards and any transfer restrictions notified by the Government of India.

13. Data security

Jyoti Luxe uses reasonable administrative, technical and organisational safeguards appropriate to the nature of the information and the size of the business.

These safeguards may include:

controlled access to customer information;
password and account protections;
secure website connections;
trusted payment gateways;
vendor access restrictions;
backups;
security logging;
staff confidentiality;
fraud monitoring; and
incident-response procedures.

No internet transmission, website or storage system can be guaranteed completely secure.

Customers should:

use a strong and unique password;
keep account credentials confidential;
never share OTPs, PINs or passwords; and
report suspected unauthorised account activity immediately.

14. Data retention

Jyoti Luxe retains personal data only for as long as reasonably necessary for:

order fulfilment;
account administration;
customer support;
returns and refunds;
grievance handling;
fraud prevention;
security;
tax and accounting obligations;
consent or preference records;
legal or regulatory compliance; and
establishing or defending legal claims.

When information is no longer reasonably required, it may be deleted, anonymised or securely isolated, subject to lawful retention requirements and routine backup cycles.

An account-deletion request may not result in immediate deletion of information that must be retained for invoices, taxation, fraud prevention, disputes or another legal obligation.

15. Your privacy rights

To the extent provided by applicable law, you may request:

information about the personal data processed by Jyoti Luxe;
access to relevant personal data;
correction of inaccurate information;
completion of incomplete information;
updating of outdated information;
erasure of information that is no longer required;
withdrawal of consent;
grievance redressal; and
nomination of another person to exercise applicable rights in circumstances recognised by law.

Jyoti Luxe may:

verify your identity;
request information necessary to locate the relevant records;
ask you to submit an authorised request;
retain information required by law; or
decline or limit a request where legally permitted.

Requests should contain accurate and complete information and should not impersonate another person.

16. Children’s privacy

The website and its products are intended for adults aged 18 years or older.

Jyoti Luxe does not knowingly invite children to create accounts or place orders. If you believe that a child has provided personal data without appropriate authorisation, please contact the Grievance Officer so suitable action can be taken.

17. Reviews and public content

Reviews, ratings, photographs, videos or testimonials submitted for publication may be visible to other website visitors.

Do not include:

phone numbers;
residential addresses;
payment details;
identification documents;
private information about another person; or
other sensitive information

in publicly submitted content.

Jyoti Luxe may moderate or remove content that is unlawful, misleading, abusive, irrelevant or inconsistent with the Terms & Conditions. Reviews will not be manipulated to create a misleading overall impression.

18. Third-party websites and services

The Jyoti Luxe website may contain links to social-media pages, payment providers or other third-party services.

Jyoti Luxe does not control how independent third parties collect or process information on their own websites or applications. Please review their privacy notices before providing personal data.

19. Privacy incidents

If Jyoti Luxe becomes aware of a personal-data breach, it will take reasonable steps to:

contain and investigate the incident;
reduce potential harm;
restore affected systems;
preserve relevant records; and
notify affected individuals or authorities where required by applicable law.

20. Changes to this Privacy Policy

Jyoti Luxe may update this policy to reflect changes in:

law or regulatory guidance;
website functionality;
payment or logistics providers;
analytics or advertising tools;
marketing capabilities; or
business operations.

The revised policy will be published with an updated effective date. Where required, additional notice or fresh consent will be obtained before materially different optional processing begins.

21. Privacy questions and grievances

For privacy questions, requests or complaints, please contact:

Manisha Singhal
Grievance Officer, Jyoti Luxe
A381, Pocket A, Sarita Vihar
Delhi – 110076, India

Email: care@jyotiluxe.com
Phone/WhatsApp: +91 8698582110
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays

Please use the email subject:

Privacy Request – [Brief Description]

Jyoti Luxe will acknowledge a consumer grievance within 48 hours and will endeavour to resolve it within one month from receipt.

22. Statutory rights

Nothing in this Privacy Policy limits any privacy, data-protection or consumer right that cannot lawfully be excluded under applicable Indian law.