Effective date: 18 August 2026
This Cancellation Policy applies to orders placed through www.jyotiluxe.com for delivery within India. It should be read together with our Shipping Policy, Return, Exchange & Refund Policy, and Terms & Conditions.
1. When can an order be cancelled?
You may request cancellation only before order processing begins.
For the purposes of this policy, order processing begins when Jyoti Luxe starts picking and packing your order.
Once picking and packing has begun, the order cannot ordinarily be cancelled, modified or stopped.
2. How to request cancellation
Please contact Customer Support as soon as possible through:
- Email: care@jyotiluxe.com
- Phone/WhatsApp: +91 8698582110
- Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays
Please provide:
- your order number;
- customer name;
- registered mobile number or email address;
- the product or complete order you wish to cancel; and
- a brief reason for cancellation.
A cancellation request is not considered accepted merely because it has been submitted. The cancellation will be effective only after Jyoti Luxe confirms that picking and packing had not begun and that the order has been cancelled in our system.
Requests received outside support hours will be reviewed when Customer Support reopens. Order processing may begin in the meantime; therefore, cancellation cannot be guaranteed until confirmed by Jyoti Luxe.
3. Cancellation after processing begins
Once picking and packing has begun, cancellation is no longer available.
If the order has already been dispatched, please do not refuse delivery solely as a method of cancellation. A refused or undeliverable parcel may result in actual forward-shipping and return-to-origin costs being deducted from the ₹200 COD advance, where applicable.
After delivery, only claims eligible under the Jyoti Luxe Return, Exchange & Refund Policy—or remedies required by applicable law—will be considered.
Jyoti Luxe does not offer returns or exchanges for a change of mind.
4. Refund for an accepted cancellation
For an accepted prepaid-order cancellation, Jyoti Luxe will initiate the refund to the original payment method within 5–7 business days after approving the cancellation.
The customer’s bank, card issuer, UPI application or payment provider may take additional time to credit the refunded amount.
Any standard shipping charge collected for an order successfully cancelled before processing begins will also be refunded.
5. Cash on Delivery cancellations
Cash on Delivery is available only for selected serviceable pin codes and requires a ₹200 advance per order.
The ₹200 advance:
- is part of the order payment and not an additional charge;
- is adjusted against the total order value; and
- will be refunded if the order is successfully cancelled before picking and packing begins.
For an approved COD cancellation, the advance will be refunded to a verified Indian bank account or UPI ID provided by the customer.
Jyoti Luxe will never ask for your UPI PIN, OTP, CVV or internet-banking password to process a refund.
6. Refused or failed COD deliveries
If processing has begun and delivery subsequently fails because the customer:
- refuses to accept the parcel;
- remains unavailable after reasonable delivery attempts;
- provides an incorrect or incomplete address; or
- otherwise prevents successful delivery,
Jyoti Luxe may adjust the ₹200 COD advance only against the actual forward-shipping and return-to-origin costs incurred.
If the advance exceeds the actual costs, the remaining balance will be refunded.
Repeated refused or failed COD deliveries may result in Cash on Delivery being restricted for future orders. The customer may still be allowed to place prepaid orders, subject to applicable verification and law.
7. Cancellation by Jyoti Luxe
Jyoti Luxe may cancel an order before dispatch for reasons including:
- product or stock unavailability;
- inability to verify or receive payment;
- an incomplete, incorrect or unserviceable delivery address;
- courier serviceability limitations;
- suspected fraudulent or unauthorised transactions;
- an obvious pricing, catalogue or technical error; or
- circumstances preventing us from fulfilling the order.
If Jyoti Luxe cancels an order, the customer will be informed and all amounts received for that order—including any COD advance or shipping charge—will be refunded.
No cancellation charge will be deducted when Jyoti Luxe cancels an order.
8. Consumer rights
This policy does not limit any right or remedy that cannot lawfully be excluded under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other applicable law.
9. Contact us
For cancellation assistance, please contact:
Jyoti Luxe
A381, Pocket A, Sarita Vihar
Delhi – 110076, India
Email: care@jyotiluxe.com
Phone/WhatsApp: +91 8698582110
Support hours: Monday–Saturday, 10:00 AM–6:00 PM IST, excluding public holidays.