Effective Date: 2nd July 2026
Welcome to Jyoti Luxe (“Jyoti Luxe”, “we”, “our”, or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit www.jyotiluxe.com, create an account, make a purchase, or otherwise interact with our website and services.
By accessing or using our Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
1. Business Information
Business Name: Jyoti Luxe
Business Type: Proprietorship
GSTIN: 07AMMPS2791L1Z9
Registered Office:
A381, Pocket A
Sarita Vihar
New Delhi – 110076
India
Website:
Customer Support Email:
Customer Support Number:
+91 8698582110
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST
2. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
Personal Information
- Full Name
- Email Address
- Mobile Number
- Shipping Address
- Billing Address
- Order Details
- Payment Confirmation
- Customer Account Information
- Product Reviews
- Uploaded Images
- Communication History
Technical Information
When you visit our Website, certain information may be collected automatically, including:
- IP Address
- Browser Type
- Device Type
- Operating System
- Website Pages Visited
- Time Spent on Pages
- Referring Website
- Clickstream Data
- Cookie Information
Marketing Information
Where permitted by applicable law, we may collect information regarding:
- Newsletter subscriptions
- Marketing preferences
- Wishlist activity
- Shopping behaviour
- Product interests
- Cart abandonment information
3. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver purchased products
- Process payments securely
- Verify customer identity where necessary
- Provide customer support
- Create and manage customer accounts
- Process returns, refunds, and exchanges
- Improve our Website and services
- Personalise your shopping experience
- Respond to enquiries
- Send order confirmations
- Share shipping updates
- Prevent fraudulent transactions
- Analyse Website performance
- Comply with legal obligations
Where permitted, we may also send:
- Newsletters
- Product launches
- Exclusive offers
- Promotional campaigns
- Style inspiration
- Festival offers
- Abandoned cart reminders
You may unsubscribe from marketing communications at any time.
4. Payment Information
Payments made on Jyoti Luxe are processed through trusted third-party payment providers, including:
- Shiprocket Checkout
- Razorpay
Jyoti Luxe does not store your complete credit card, debit card, UPI PIN, CVV, banking credentials, or other sensitive payment information on its servers.
All payment transactions are encrypted and processed through secure payment gateways.
5. Shipping & Delivery Partners
To fulfil your order, we share only the information necessary with our authorised logistics partners, including:
- Shiprocket
- Delhivery
- Blue Dart
- Other courier partners as required
Shared information may include:
- Customer Name
- Shipping Address
- Contact Number
- Email Address (where required)
- Order Details
Such information is used solely for delivery and order fulfilment purposes.
6. Customer Accounts
Customers may create an account on our Website.
Your account may store:
- Personal details
- Saved addresses
- Order history
- Wishlist information
- Account preferences
You are responsible for maintaining the confidentiality of your login credentials.
Jyoti Luxe shall not be responsible for unauthorised access resulting from your failure to protect your account credentials.
7. Product Reviews & User Content
Customers may voluntarily submit:
- Product reviews
- Ratings
- Photographs
- Testimonials
By submitting such content, you grant Jyoti Luxe a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, modify, and display such content for marketing, promotional, educational, and commercial purposes.
We reserve the right to moderate, edit, or remove content that is:
- Offensive
- Misleading
- Fraudulent
- Defamatory
- Illegal
- Infringing upon third-party rights
8. Cookies & Tracking Technologies
Jyoti Luxe uses cookies and similar technologies to:
- Improve Website performance
- Remember user preferences
- Maintain shopping carts
- Enable customer login
- Analyse visitor behaviour
- Personalise Website content
- Improve marketing effectiveness
By continuing to use our Website, you consent to the use of cookies in accordance with this Privacy Policy.
You may manage or disable cookies through your browser settings. However, certain Website features may not function correctly if cookies are disabled.
9. Analytics & Advertising Technologies
To improve our services and marketing performance, we use:
- Google Analytics
- Meta Pixel (Facebook Pixel)
- Google Ads Remarketing
These tools may collect anonymised information regarding:
- Website usage
- Browsing behaviour
- Device information
- Marketing interactions
These technologies help us:
- Measure Website performance
- Understand customer interests
- Improve our products
- Deliver relevant advertisements
10. Email Marketing
If you subscribe to our newsletter or make a purchase, we may send you:
- Product recommendations
- Jewellery care tips
- New arrivals
- Promotional offers
- Exclusive launches
- Festival collections
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
11. Information Sharing
Jyoti Luxe does not sell your personal information.
We may share information only with trusted service providers necessary to operate our business, including:
- Payment processors
- Courier partners
- Website hosting providers
- Marketing service providers
- Analytics providers
- Government authorities where legally required
All such service providers are expected to maintain appropriate standards of confidentiality and security.
12. International Customers
We currently serve customers in:
- India
- United States of America
- Australia
By placing an international order, you acknowledge that your information may be processed and stored in India or in other countries where our authorised service providers operate.
13. Data Security
We implement commercially reasonable administrative, technical, and organisational safeguards to protect your personal information from:
- Unauthorised access
- Misuse
- Alteration
- Disclosure
- Loss
- Destruction
While we strive to protect your information, no online platform or method of electronic transmission can guarantee absolute security.
14. Data Retention
We retain your information only for as long as necessary to:
- Fulfil contractual obligations
- Comply with legal requirements
- Resolve disputes
- Enforce our agreements
- Improve customer service
When information is no longer required, it is securely deleted or anonymised where reasonably practicable.
15. Children’s Privacy
Our Website is intended only for individuals who are 18 years of age or older.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
16. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information where legally permissible
- Withdraw consent for marketing communications
- Request information about how your personal data is processed
To exercise these rights, please contact us using the details provided below.
17. Third-Party Websites
Our Website may contain links to third-party websites.
Jyoti Luxe is not responsible for the privacy practices, content, or security of external websites.
Users are encouraged to review the privacy policies of any third-party websites they visit.
18. Changes to This Privacy Policy
Jyoti Luxe reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately upon publication on this page, unless otherwise stated.
We encourage you to review this Privacy Policy periodically.
19. Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:
Jyoti Luxe
A381, Pocket A
Sarita Vihar
New Delhi – 110076
India
Email: care@jyotiluxe.com
Phone / WhatsApp: +91 8698582110
Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM IST